الشحن
Last updated: September 23, 2026
We hope you are happy with your Dadibadi purchase. If you need to return or exchange an item, please follow the instructions below.
1. 14-Day No-Questions-Asked Returns
You may request a return within 14 days of receiving your item without giving a reason, provided the item meets the return conditions set out in this policy. If items from the same order are delivered separately, the 14-day period begins on the date you receive the last item in that order.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags intact, and in its original packaging, including all accessories and other package contents. You will also need to provide your order number, receipt, or other valid proof of purchase.
For defective, damaged, or incorrect items, please refer to the “Damaged, Defective, or Incorrect Items” section below.
2. How to Request a Return
You can request a return in either of the following ways:
- Online: Sign in to your customer account and open the relevant order. If a “Request return” option is available, select the items you wish to return and follow the instructions to submit your request.
- By email: Contact cs@dadibadi.com with your order number and details of the items you wish to return. If you cannot submit a request through your order page, please contact us at this email address.
Submitting a request does not mean that your return or refund has been approved. We will review your request and notify you of the outcome by email.
3. Sending Items Back
Once your return request is approved, we will email you detailed shipping instructions and, where applicable, provide a return shipping label.
Please wait until you receive our return confirmation and shipping instructions before sending any items back. Do not send items to an address shown on the product packaging or original shipping label unless we instruct you to do so. Items returned without a prior request may be difficult to identify and process.
Please package your items securely and keep your proof of shipment and tracking information so that the return can be tracked.
4. Return Fees and Shipping Costs
We do not charge return processing or restocking fees.
For change-of-mind returns, you are responsible for return shipping costs if the items need to be sent back. We will provide shipping instructions after approving your return request. If we provide a return shipping label, we will explain any associated costs and how to pay them before you send the items back. Providing a return shipping label does not mean that return shipping is free.
If an item is defective, damaged, or incorrect, please contact our customer service team first so that we can review the issue and confirm how it will be handled.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery. If an item is defective, damaged, or does not match your order, please contact cs@dadibadi.com with your order number, a description of the issue, and photos or videos that can help us assess it.
We will review the issue and confirm an appropriate resolution with you, which may include a return, refund, or replacement. Please keep the item and its packaging while you await our instructions.
6. Items Not Eligible for Change-of-Mind Returns
The following items are generally excluded from our change-of-mind return policy, except where applicable law requires otherwise:
- Special-order or personalized items;
- Gift cards;
- Items clearly marked as “Final sale” or “Non-returnable” before purchase.
These exclusions do not affect your ability to contact us and seek a resolution for defective, damaged, or incorrect items.
If you are unsure whether an item is eligible for return, please contact cs@dadibadi.com before purchasing or sending it back.
7. Exchanges
If you would like a different model, color, or item, please first request a return under this policy. Once your return request is approved, you may place a separate order for the item you want.
The price, availability, and delivery arrangements for the new order will be those shown when you place it. Any refund for your original order will be processed separately according to the refund procedure below.
If you need a replacement because an item is defective, damaged, or incorrect, please contact our customer service team first so that we can confirm the appropriate arrangements.
8. Refunds
Once we have received and inspected your returned items, we will notify you by email whether your refund has been approved and confirm the final refund amount. If we cannot approve a refund, we will explain why.
If approved, we will initiate your refund to your original payment method within 10 business days. Your bank or payment provider may need additional time to process the refund and credit it to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact cs@dadibadi.com.
9. Your Statutory Rights
This policy does not limit your consumer rights under applicable law. If any part of this policy conflicts with mandatory provisions of applicable law, those provisions will prevail.
10. Contact Us
For any questions about returns, exchanges, or refunds, please contact:
